How can I submit a support ticket?
Find clear guidance on common issues and support processes to resolve your queries quickly.
What details are needed when reporting a problem?
Please include your name, your business name, a description of the issue, and any error messages.
How do I request remote assistance?
Contact our support team via email, log a ticket or phone to schedule a remote troubleshooting session.
What are the service hours for support?
Support is available 7 days a week.
How quickly will my support ticket be addressed?
Response times vary by priority, with urgent issues addressed within three business hours. Please note only urgent issues (P1) will be address outside of our normal office hours.
Log a Ticket
Two easy options: via our support portal link, or by phone for urgent issues