About Us
Learn about Hotel IT Company’s dedication to delivering tailored technology solutions, founded on years of experience and a passion for supporting hotels, spas, and hospitality venues across the UK.
The Specialist Choice: We truly understand the high-pressure environment of Hotels and Spas. Unlike general IT providers, we specialise in the specific systems and 24/7 support your hospitality business requires.
Industry-Led Expertise: Our team is made up of IT leaders who have spent years working within the hotel sector, bringing deep industry knowledge to every project.
Our Leadership Team
Matt Wesson
CEO & Founder
With over 20 years in the IT industry, Matt brings a wealth of leadership experience from both the retail and hospitality sectors. His background includes 12 years in corporate retail IT and 7 years successfully leading IT for a growing UK hotel and spa chain.
James Whitfield
Technical Lead
Working closely with both clients and the wider team, James takes ownership of complex issues, project delivery and ongoing technical improvements, helping to keep hotel operations running smoothly and reliably behind the scenes.
Chloe Alexander
Client Success Manager
With a strong understanding of hospitality environments, Chloe helps coordinate technical delivery, manage priorities, and ensure issues are resolved quickly and effectively, keeping hotel teams focused on their guests rather than their systems.
Leanne Wesson
Business Development & Events
Leanne supports business development and industry engagement, working closely with hotels and partners through events, introductions and early-stage conversations.
Our Technical & Support Teams
Your IT Team, When It Matters Most
UK IT Support Team
Our IT Helpdesk is your first point of contact for technical issues, our dedicated IT Help Desk is available 24/7/365. They specialise in Hotel & Spa IT Support and are continually trained to a high CompTIA standard, ensuring expert and timely assistance whenever you need it.
Telephone and SIP Specialists
Our dedicated communications team specialises in managing complex telephony systems, Keeping your phones, front desk, and guest communications running without disruption, even during peak check-in and service periods.
Cybersecurity SOC Team
Our 24/7 SOC provides constant vigilance to protect you around the clock. We also offer specialist External Penetration Testing to proactively find vulnerabilities that standard providers miss. This ensures you stay secure, compliant, and fully operational 24/7.
On-Site IT Engineers
When issues can’t be resolved remotely or for on-site project work, our engineers are there when it matters most. From Wi-Fi and kitchen printer issues to full system implementations, we work efficiently within live hotel environments to keep disruption to a minimum.
Network & Cyber Specialists
We have dedicated Cyber and Network Specialists. They are on hand to manage complex project work, execute system changes, and proactively ensure your network remains secure and resilient.
UK
Trusted by Hotels & Venues
Delivering IT support that hotel teams rely on daily, from front desk systems to guest WiFi.
24/7/365
Hotel IT Support Coverage
Round-the-clock support designed for hotel operations, keeping systems running from check-in to check-out.
As Featured in The Hotel Magazine
Our Credentials and Technology Partners
We’re proud to be a Microsoft Partner, Huntress Cybersecurity Partner, and Cyber Essentials Certified. All our engineers are CompTIA trained, ensuring the highest standards of technical expertise and professional support across our services.