Hospitality Technology Helpdesk
A single point of contact for PMS, WiFi, POS and supplier issues across your hotel.
Unlike our fully managed IT support solutions, this service is designed as a centralised technology triage and coordination desk to help identify which supplier, provider or internal team an issue needs to be raised with and managed through to resolution.
This works particularly well alongside in-house IT teams, helping reduce operational disruption, supplier blame and the day-to-day pressure of managing multiple hotel technology providers.
WHAT THIS SERVICE IS
Single Point of Contact
One place for your hotel teams to log operational technology issues.
Supplier Coordination
We coordinate with PMS, WiFi, POS, telecoms and third-party providers.
Operational Ownership
We manage escalation, communication and follow-through until resolution
Hospitality Focused
Designed specifically for hotels, spas and hospitality operations.
COMMON ISSUES WE HANDLE
- PMS issues affecting check-in/check-out
- WiFi outages impacting guests
- POS/payment system failures
- Telecoms and SIP phone problems
- IPTV and guest entertainment issues
- Supplier blame and escalation delays
- Hotels unsure who owns the issue
HOW IT WORKS
- Hotel logs issue with Hotel IT Company (Hotel reception not left calling multiply provider)
- We triage and identify the likely source
- We coordinate with the relevant supplier/internal team
- We manage communication and escalation through to resolution
DESIGNED FOR HOTELS WITH:
- Internal IT teams needing operational support
- Multiple hotel suppliers and systems
- Limited in-house technical resource
- Growing hotel groups
- Legacy hotel technology environments
WHAT THIS SERVICE IS NOT
- Not break/fix PC support
- Not a replacement for your existing PMS provider
- Not a replacement for your internal IT manager
- Not a generic offshore call centre
Simple Per Property Pricing
Straightforward monthly pricing per hotel property, making budgeting and scaling support across hotel groups simple and predictable.
Please note, if you require fully managed IT support combined with a single point of contact service, this is also available through our wider IT Support solutions. You can find out more on our IT Support page under Services.
Our Credentials and Technology Partners
How Our Hotel IT Support Works
1
Initial Consultation
We review your current IT systems, suppliers and infrastructure to understand how your hotel operates.
2
Implementation & Setup
We deploy monitoring tools and documentation so we can support your systems effectively
3
Ongoing Support
Our helpdesk provides ongoing support, monitoring and assistance whenever issues arise.
IT designed for Hotels & Hospitality Businesses
Our experience within the hospitality sector means we understand the technology and operational pressures hotels face every day.
Hotels
Spas
Resorts
Hospitality Venues
Speak to Our Team
If you would like to learn more about our Hotel IT Support services, our team would be happy to discuss your requirements.
We provide helpful advice and clear pricing with no pressure or hard sales.
Contact us today to discuss how we can support your hotel.