Category: Hotel Tech & IT Blog

I've lost count of how many times I've walked into a hotel where the General Manager is frustrated with their IT provider. The conversation usually starts the same way: "They're great with business IT, but they just don't get hotels." And they're right. General IT providers , even excellent ones , aren't equipped to handle…

You've been there before , middle of a Saturday night, the PMS crashes during check-in rush, and your IT provider tells you they'll "look into it Monday morning." Meanwhile, guests are waiting, staff are stressed, and every minute of downtime is costing you bookings, reputation, and revenue. Here's the uncomfortable truth: most IT support companies…

Here's something most hotel managers learn the hard way: not all IT support is created equal. You might think technology support is technology support, someone fixes computers, troubleshoots networks, and keeps systems running. But when your hotel IT support partner doesn't understand hospitality, you're setting yourself up for frustration, revenue loss, and guest complaints that…

Choosing the wrong IT support partner can cost your hotel far more than monthly fees : it costs you guest satisfaction, operational efficiency, and competitive advantage. Yet many hotel managers still default to generic IT providers who treat hospitality systems like any other office network. That approach no longer works. The technology landscape in 2026…

Something has shifted in the hospitality industry over the past few years. Hotel and spa owners who once made do with generic IT providers , or worse, no dedicated support at all , are now actively seeking out specialist hospitality IT solutions. And it's not just the big chains doing it. Boutique hotels, independent spas,…

Finding the right IT support for hotels isn't like hiring a generic tech company. Hotels operate differently : you're running 24/7, juggling dozens of systems, handling sensitive guest data, and your reputation lives or dies on seamless experiences. I've seen hotels make costly mistakes by choosing the wrong IT partner. Downtime during peak check-in. Security…

Here's a truth I've seen play out dozens of times: hotels partner with a generic IT provider, expect hospitality-grade support, and end up frustrated when things fall apart during a busy weekend. The problem isn't that these IT companies are bad at their job. It's that hotel IT support requires a completely different approach. Your…

Here's a scenario I've seen play out far too many times: it's 2am, the front desk system crashes, there's a queue of tired guests waiting to check in, and your IT provider's voicemail says they'll "get back to you during business hours." Sound familiar? Choosing the right hotel IT support isn't just a back-office decision…

Your hotel's technology is either working for you: or quietly working against you. I've seen it first-hand: properties where the WiFi drops during peak check-in, where the PMS freezes mid-booking, where a single cyberattack costs more than a year's worth of proper IT investment. The frustrating truth? Most of these disasters are entirely preventable. If…

🏨📈Hospitality Tech Podcast We’ve officially launched Hotel Tech Talk! To kick things off, I sat down with Simon Bullingham, Founder and CEO of @journeyhospitality , to talk about the future of hotel e-commerce, the role of AI, about @premiersoftware , why a unified guest journey is the secret to modern hotel revenue. If you’re a hotelier, GM, or tech…