Running a Hotel Shouldn’t Mean IT Headaches 01455 388830
Category: Hotel Tech & IT Blog
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Hotel Wi-Fi & Cyber Security Guest Wi-Fi is now a fundamental part of the hotel experience, but it also sits at the intersection of guest privacy, cyber security and hotel operations. A poorly designed network can create unnecessary risk for both guests and the systems your team relies on every day. The good news is…
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Hotel Technology Strategy Hotel technology is moving quickly, but successful digital transformation is not about adopting every new platform that appears. The more important question for hotel leaders is whether each investment solves a genuine operational problem, improves the guest experience or delivers measurable value to the business. Hotel IT Company CEO Matt Wesson explored…
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Smart Hotels & Energy Management Hotel bedrooms are unusual spaces from an energy-management perspective. They can move from occupied to empty several times a day, yet heating, cooling, lighting and other services are often left operating as though the room is continuously in use. Smart room technology can help hotels respond to actual occupancy rather…
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Hotel Wi-Fi & Guest Experience Guests may not book a hotel because of its Wi-Fi, but they can certainly remember a stay where the connection was unreliable, slow or unavailable in the room where they needed it. Reliable internet access has become part of the basic hotel experience. Guests use it for work, streaming, messaging,…
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Hotel Telephony & Infrastructure The UK’s traditional telephone network is approaching the end of its life. BT plans to retire its Public Switched Telephone Network (PSTN) and related legacy services by 31 January 2027, with businesses moving to digital, IP-based alternatives. For hotels, the change deserves particular attention because legacy telephone lines may support much…
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Hotel Cyber Security & Guest Fraud Booking fraud is becoming harder to recognise. Phishing messages can contain genuine-looking reservation details, fraudulent payment requests can appear to come from a hotel or booking platform, and advances in artificial intelligence are making impersonation attempts more convincing. For hotels, this is not just an IT problem. Front desk,…
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Hotel IT Support Buyer’s Guide Choosing an IT support provider for a hotel is different from choosing support for a conventional office. A hotel depends on technology around the clock, often across multiple systems, suppliers and guest-facing services. The right provider should understand not only laptops, Microsoft 365 and networks, but also how technology supports…
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Hotel Tech Talk Podcast In this episode of Hotel Tech Talk, Hotel IT Company CEO Matt Wesson speaks with Simon Bullingham, Founder and CEO of Journey Hospitality, about hotel e-commerce, artificial intelligence and how technology can support a more connected guest journey. The conversation looks at how hotels can use technology more effectively across the…
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Hotel IT Resilience & Business Continuity IT downtime in a hotel rarely affects just one person or one system. A network outage, failed server, cyber incident or loss of internet connectivity can quickly affect reception, payments, guest Wi-Fi, telephony and other operational services at the same time. That makes downtime a business issue rather than…
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Hotel Technology Lifecycle Keeping older technology in place can sometimes be the right commercial decision. But there is a point where equipment that still technically works starts to create more risk, support effort and operational friction than it saves in replacement cost. For hotels, that risk can be particularly significant because older infrastructure often sits…