Managed Hotel IT Support
24/7/365 IT Helpdesk & On-Site Support
Our UK-based helpdesk provides 24/7/365 hospitality IT support remotely, with on-site assistance when required. Your team has one central support route, so there is no confusion about who to call when something goes wrong.
We work directly with your existing technology providers and software vendors, taking ownership of issues instead of leaving hotel teams stuck between suppliers pointing the finger at each other.
One number.
24/7/365.
Remote support, supplier coordination and on-site assistance when your hotel needs it.
A Single Point of Contact for All Hotel Technology
Hotels rely on multiple technology suppliers including PMS providers, POS systems, Wi-Fi vendors, payment systems, telephony and guest technology. When something breaks, knowing who actually owns the problem can be difficult.
Hotel IT Company acts as your single point of contact, coordinating suppliers and managing technical conversations so your operational team can focus on guests rather than troubleshooting technology.
What Our Hotel IT Support Includes
Our managed service provides specialist hospitality IT support covering the day-to-day technology your hotel, spa or hospitality venue relies on.
PMS & POS Support
We work alongside your Property Management System and Food & Beverage POS providers, coordinating integrations, printers, access issues and supplier support.
Computers & User Support
Support for front desk PCs, back-office computers, laptops, tablets, staff accounts, user access, email and day-to-day IT issues.
Printer & Kitchen Printer Support
Support for kitchen printers, receipt printers, front desk printers and network printing used throughout hotel operations.
Guest Wi-Fi & Networks
Support for guest and staff Wi-Fi, routers, switches, access points, connectivity and hotel network infrastructure.
Cyber Security Monitoring
Managed security controls including endpoint protection, EDR, secure email protection and firewall monitoring to help protect hotel systems and guest data.
Backup & Disaster Recovery
Automated and encrypted backup solutions designed to help restore critical systems and data quickly following disruption or data loss.
Proactive Monitoring
Monitoring across supported systems and devices helps us identify issues early, reduce downtime and resolve problems proactively.
PCI-DSS, GDPR & Cyber Essentials
Practical technology guidance and security controls to support PCI-DSS, UK GDPR and Cyber Essentials requirements.
CCTV Management
Support, maintenance and expansion of CCTV estates, helping hotels keep systems operational and properly managed.
Hotel Phone Systems
Support for existing hotel telephony providers and modern phone systems covering reception, reservations, back office and guestrooms.
Microsoft 365 & Email
Microsoft 365 and Google Workspace setup, licensing, management, email support, identity controls and secure cloud services.
Hotel TV System Support
Support for bedroom TV and guest entertainment systems, including coordination with specialist third-party suppliers when required.
Your Outsourced Hotel IT Team
Many independent hotels do not need the cost or complexity of a full internal IT department. Our managed service gives your hotel access to a specialist hospitality technology team that understands your systems, suppliers and operational pressures.
Already Have an Internal IT Team?
Not every hotel needs to outsource IT completely. If you already have an IT manager, internal team or group technology function, we can work alongside them as an extension of your existing capability.
Use Hotel IT Company for hospitality IT support, 24/7 helpdesk cover, infrastructure and cyber expertise, supplier coordination, projects or additional capacity when your team needs it — while your internal IT team stays in control.
Extend your team without replacing it
Add experienced technical resource when your internal team is busy, stretched or needs additional cover.
Bring in a team that understands hotel systems, suppliers, infrastructure and operational pressures.
Use us for helpdesk cover, projects, cyber security, infrastructure, supplier escalation or the areas your team wants to hand over.
How Our Hotel IT Support Works
Initial Consultation
We review your current IT systems, infrastructure, suppliers and operational requirements to understand how your hotel works.
Implementation & Setup
We deploy agreed monitoring and security tools, document the environment and establish the support processes your team will use.
Ongoing Support
Your hotel gets ongoing helpdesk support, monitoring, supplier coordination and technical assistance whenever issues arise.
IT Designed for Hotels & Hospitality Businesses
Our hospitality experience means we understand the systems, suppliers and operational pressures that hospitality businesses face every day.
Built for Hotels. Backed by Proven Technology.
Frequently Asked Questions
Quick answers to common questions about managed hotel IT support, hotel technology and working with Hotel IT Company.
What IT services does Hotel IT Company provide?
Do you support existing hotel technology suppliers?
Do you provide 24/7 IT support for hotels?
Do you support hotel PMS and POS systems?
Can you support hotel guest Wi-Fi and networks?
How do you help protect hotels from cyber threats?
How much does managed hotel IT support cost?
Take Control of Your Hotel IT
Reliable specialist support, one point of contact and a technology team that understands how hotels actually operate.
Talk to Our Hospitality Technology Team
Tell us a little about your hotel and what you need help with. One of our team will come back to you directly.