Terms & Conditions

1. About Hotel IT Company

Hotel IT Company is a trading name of Launch IT Solutions Ltd, a company registered in England and Wales under company number 16339624.

Our business address is:

Highcross Business Centre
18 Lancaster Road
Leicestershire
LE10 0AW

References in these terms to “Hotel IT Company”, “we”, “us” or “our” mean Launch IT Solutions Ltd trading as Hotel IT Company.

2. Using Our Website

You may use this website for lawful purposes and to obtain information about Hotel IT Company, our services and hospitality technology.

By accessing or using the website, you agree that you will comply with these terms and all applicable laws and regulations.

We may restrict, suspend or withdraw access to some or all of the website where reasonably necessary, including for maintenance, security, operational or legal reasons.

3. Services, Projects and Customer Contracts

Information about services on this website is provided for general information and marketing purposes.

A request for information, pricing, a discovery call, proposal or other enquiry does not by itself create a binding contract for the supply of services.

Where Hotel IT Company agrees to provide services, the applicable terms will be set out in the relevant written documentation. This may include a:

• service agreement;
• managed services agreement;
• proposal;
• order form;
• statement or scope of work;
• project agreement;
• software or licensing agreement; or
• other written contract or agreed commercial document.

Those documents may contain additional or different provisions dealing with pricing, payment, scope, service levels, customer responsibilities, third-party products, termination, warranties and liability.

4. Pricing, Calculators, Quotes and Proposals

Prices, calculators, examples, estimates and other commercial information displayed on this website are provided for general guidance unless expressly stated otherwise.

Any indicative price generated or discussed may change once the relevant technical environment, scope, quantities, dependencies, third-party charges and service requirements have been confirmed.

A binding price will be the price contained in the relevant accepted proposal, order, contract or other written commercial agreement.

Unless specifically stated in the applicable agreement, website content should not be treated as a formal quotation or offer capable of acceptance.

5. Information on This Website

We take reasonable care to keep website information useful and accurate, but technology, suppliers, pricing, products, availability and industry requirements can change.

Website content is therefore provided for general information and should not be relied upon as a substitute for advice based on your specific technology environment or circumstances.

We do not guarantee that all information on the website will always be complete, current or free from errors.

You should obtain appropriate professional or specialist advice before taking or refraining from action where a decision could have material technical, financial, legal, compliance or security consequences.

6. Third-Party Products, Services and Websites

Hotel technology frequently relies on products and services provided by third parties, including software vendors, cloud providers, telecommunications companies, hardware manufacturers and other suppliers.

References or links to third-party products, services or websites do not mean that we control those organisations or guarantee their products, availability, security or performance.

Third-party products and services may be subject to their own licence terms, warranties, acceptable-use policies, service levels, pricing and privacy terms.

Where a third-party dependency forms part of services supplied by us, the applicable customer contract may contain additional terms governing that dependency.

7. Intellectual Property

Unless otherwise stated, the website and its original content, design, text, graphics, branding, software, documents and other materials are owned by or licensed to Hotel IT Company and are protected by applicable intellectual property laws.

You may view and use website content for your own legitimate internal business purposes.

You must not, without our permission:

• copy or reproduce substantial parts of the website;
• republish our content as your own;
• sell or commercially exploit our website content;
• remove copyright, trade mark or ownership notices; or
• use our branding in a way that suggests an association, endorsement or partnership that does not exist.

Third-party trade marks and logos remain the property of their respective owners.

8. Website Security

We take reasonable steps designed to maintain the security of our website and systems.

However, no website, network or internet transmission can be guaranteed to be completely secure or continuously available.

You are responsible for protecting your own devices, systems, credentials and internet connection when using our website.

You should use appropriate security software and take sensible precautions before downloading files, following external links or providing information online.

9. Prohibited Use

You must not use our website:

• for unlawful or fraudulent purposes;
• to introduce malware, viruses or malicious code;
• to gain or attempt to gain unauthorised access to systems, accounts, servers or data;
• to interfere with the operation, security or availability of the website;
• to scrape, harvest or systematically extract website information in a manner that materially affects the website or infringes our rights;
• to impersonate Hotel IT Company or another person or organisation; or
• in any manner that could damage our reputation, systems or legitimate business interests.

We may take appropriate technical or legal action where we reasonably believe the website is being misused.

10. Availability of the Website

We aim to keep the website available, but we do not guarantee uninterrupted or error-free access.

The website may be unavailable from time to time because of maintenance, upgrades, technical problems, third-party failures, security events or circumstances outside our reasonable control.

We may change, suspend or withdraw any part of the website without guaranteeing advance notice.

11. Liability

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

Subject to those rights and to the fullest extent permitted by law, Hotel IT Company will not be responsible for loss or damage arising solely from reliance on general information published on this website where the user has not obtained advice relevant to their particular circumstances.

To the fullest extent permitted by law, we are not responsible for indirect or consequential loss arising from use of, inability to use or reliance on the public website.

Detailed exclusions, liability limits and risk allocations relating to managed services, projects, software, licensing or other paid services are governed by the applicable customer agreement and not by this website section.

12. Your Responsibility for Misuse

You are responsible for your own use of the website and for ensuring that your use complies with these terms and applicable law.

Where your deliberate or unlawful misuse of the website causes us loss, damage or expense, we reserve the right to pursue any remedies available to us under applicable law.

13. Privacy and Cookies

Our use of personal information is explained in our Privacy Policy .

Our website may use cookies and similar technologies, including technologies associated with services such as HubSpot and Google, subject to applicable cookie consent requirements.

Your use of the website is also subject to any cookie preferences you select through our website’s cookie controls.

14. Changes to These Terms

We may update these website terms from time to time to reflect changes to our website, business, services or legal requirements.

Updated terms will be published on this page and the last-updated date will be changed where appropriate.

Your continued use of the website following publication of updated terms will be subject to the version then in force.

15. Severability

If any provision of these terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary or, where appropriate, removed.

The remaining provisions will continue in effect.

16. No Waiver

If we do not immediately enforce a right or provision under these terms, that does not mean we have waived that right or provision.

17. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to these website terms has no right to enforce them.

18. Governing Law and Jurisdiction

These website terms and any non-contractual dispute or claim arising from them are governed by the laws of England and Wales.

Subject to any mandatory legal rights that apply, the courts of England and Wales will have jurisdiction in relation to disputes arising from these website terms.

Separate customer contracts may contain their own governing-law and jurisdiction provisions.

19. Business Use

Hotel IT Company primarily provides services to businesses, organisations, hotels, spas and other hospitality operators.

Nothing in these website terms is intended to remove or restrict any mandatory statutory rights that cannot lawfully be excluded.