About Hotel IT Company
Technology Support Built Around How Hotels Actually Operate
Hotel IT Company provides specialist IT support and technology expertise for hotels, spas and hospitality businesses across the UK. We understand that hotel technology is operational technology — when systems fail, the impact can quickly reach the front desk, your teams and your guests.
That is why our approach is built around hospitality: responsive support, clear ownership and one technology partner capable of coordinating the systems and suppliers your hotel depends on.
Hotel IT Should Understand Hospitality
Hotels rely on a uniquely complicated mix of technology. Property management systems, EPOS, payments, telephony, Wi-Fi, guest technology, Microsoft 365, cyber security, networks and third-party suppliers all need to work together while the hotel continues operating around the clock.
Traditional IT support can struggle with that environment because fixing the device is only part of the problem. Hotel teams often need someone who understands the operational impact, knows which supplier needs to become involved and remains accountable until the issue is resolved.
Hotel IT Company was built around that principle. Our team combines established IT expertise with genuine hospitality-sector experience, giving hotels a technology partner that understands both the systems behind the operation and the people relying on them.
Our Leadership Team
Hospitality experience, technical leadership and a genuine focus on building long-term relationships with the hotels we support.
Matt Wesson
With more than 20 years in IT and seven years leading technology within the hotel and spa sector, Matt brings both technical and operational hospitality experience to Hotel IT Company. His focus is helping hotels build reliable, secure and practical technology environments that support the business rather than complicate it.
Chloe Alexander
Chloe helps coordinate client delivery, priorities and communication across the hotels we support. Her role is focused on making sure issues move forward quickly, expectations remain clear and hotel teams have someone who understands what matters operationally.
Leanne Wesson
Leanne supports business development, industry engagement and relationship building across Hotel IT Company. She works with hotels, partners and industry contacts while also helping with client administration, invoicing and the day-to-day commercial side of the business.
Our Technical & Support Teams
From everyday hotel IT support to complex infrastructure, communications and cyber security, our clients have access to the right expertise when they need it.
UK IT Support Team
Our helpdesk is the first point of contact for technical issues. The team provides specialist hotel IT support around the clock, helping users, identifying the cause of problems and escalating to the right specialist or supplier where required.
Telephone & SIP Specialists
Specialist support for hotel telephony, SIP services and complex communications environments, helping keep reception, internal operations and guest communications available when they are needed.
Cyber Security SOC Team
Our security operations capability provides continuous monitoring and protection, supported by specialist cyber expertise and proactive security controls designed to reduce risk across hotel technology environments.
Network & Cyber Specialists
Experienced network and cyber specialists support complex infrastructure, Wi-Fi, firewalls, switching, security changes and technical projects while helping hotels maintain secure, stable and resilient systems.
On-Site IT Engineers
When a problem cannot be resolved remotely or a hotel needs hands-on project support, our engineers can work on-site across network, Wi-Fi, hardware, infrastructure, installations and technology changes while minimising disruption to hotel operations.
Built for Hotels. Not Adapted to Them.
Our service has been designed around the realities of hospitality: systems that operate around the clock, busy front desks, multiple suppliers and technology that guests rarely notice until it stops working.
Support Around Hotel Operations
Technology problems do not wait for office hours, particularly in hospitality. Our support model reflects that.
Point of Contact
Rather than leaving hotel teams to chase multiple suppliers, we can coordinate issues and help drive them through to resolution.
Based Expertise
Access to support professionals, engineers and specialists who understand both technology and the operational demands of hotels.
Sector Experience
We understand PMS, EPOS, Wi-Fi, guest systems, communications and the supplier relationships behind a modern hotel operation.
Technology Experience With Hospitality at Its Core
Hotel IT Company combines technical expertise with first-hand experience of leading technology inside the hotel and spa sector. That matters because the right technology decision is rarely just about specifications — it is about guests, operations, teams, resilience and commercial impact.
Our involvement with recognised hospitality organisations helps keep us connected to the sector we serve and the challenges hotel leaders are facing.
As Featured in The Hotel Magazine
Our hospitality technology expertise has been featured in The Hotel Magazine, reflecting our focus on helping hoteliers make better technology decisions and build more reliable, secure and operationally effective hotel environments.
See What Makes Hotel IT Company Different
Our company information deck gives hotel owners, general managers, financial leaders and operational teams a quick overview of how we support hotels, the technology areas we cover and the experience behind our service.
View Our Information Deck →
Trusted Expertise. Established Technology Partners.
Our certifications, memberships and technology relationships support the quality, security and hospitality expertise behind the services we provide.
Looking for an IT Partner That Understands Hotels?
Whether you are reviewing your current IT support, planning a technology project or simply want a clearer view of where your hotel technology stands, start with a conversation with our hospitality technology team.