Category: Hotel Tech & IT Blog
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Here's a truth I've seen play out dozens of times: hotels partner with a generic IT provider, expect hospitality-grade support, and end up frustrated when things fall apart during a busy weekend. The problem isn't that these IT companies are bad at their job. It's that hotel IT support requires a completely different approach. Your…
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Here's a scenario I've seen play out far too many times: it's 2am, the front desk system crashes, there's a queue of tired guests waiting to check in, and your IT provider's voicemail says they'll "get back to you during business hours." Sound familiar? Choosing the right hotel IT support isn't just a back-office decision…
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Your hotel's technology is either working for you: or quietly working against you. I've seen it first-hand: properties where the WiFi drops during peak check-in, where the PMS freezes mid-booking, where a single cyberattack costs more than a year's worth of proper IT investment. The frustrating truth? Most of these disasters are entirely preventable. If…
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Your hotel's technology is either working for you: or quietly working against you. I've seen it first-hand: properties where the WiFi drops during peak check-in, where the PMS freezes mid-booking, where a single cyberattack costs more than a year's worth of proper IT investment. The frustrating truth? Most of these disasters are entirely preventable. If…
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🏨📈Hospitality Tech Podcast We’ve officially launched Hotel Tech Talk! To kick things off, I sat down with Simon Bullingham, Founder and CEO of @journeyhospitality , to talk about the future of hotel e-commerce, the role of AI, about @premiersoftware , why a unified guest journey is the secret to modern hotel revenue. If you’re a hotelier, GM, or tech…
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The Hidden Costs of IT Downtime in the Hospitality Industry In today’s fast-paced hospitality sector, where guest experiences and operational efficiency are crucial, downtime in IT systems can have dire consequences. Whether you manage a luxury hotel or a serene spa in the heart of the Midlands, understanding the financial and reputational impacts of IT…
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If you are asking, “Who can offer reliable IT support for my hotel?” you are likely dealing with the fallout of a system failure that a generalist IT company couldn’t fix. In the fast-paced hospitality sector, “standard” IT support isn’t enough. You need a partner that understands that your business doesn’t sleep. At Hotel IT…
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If your hotel is running on outdated hardware or legacy systems, you might think you’re saving money — but in reality, you could be paying more in lost productivity, security risks, and poor guest experience. Operational Inefficiency:Old systems crash more, run slower, and integrate poorly with modern hotel software. This means more downtime and frustrated…
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In hospitality, your email and cloud accounts are more than just communication tools — they’re the backbone of your guest experience and operations. Without multi-factor authentication (MFA) or two-factor authentication (2FA), you’re leaving the door wide open to cybercriminals. The Risk:A single compromised email account can lead to: The Solution: Why It Matters for Hotels:Hospitality…
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By Matt, Hotel IT Company The Next Competitive Divide in Hospitality The hospitality industry is built on guest experience, operational excellence, and the ability to adapt. For UK hotels, the next competitive divide is being drawn by Artificial Intelligence (AI). Hotels that embrace AI now — from front-of-house personalisation to back-office automation — will be…