Category: Hotel Tech & IT Blog
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If there is one thing that keeps General Managers awake at night: besides a broken boiler on a bank holiday: it’s the thought of a data breach. We’ve all seen the headlines. Massive hotel chains hit with eye-watering GDPR fines because their guest data wasn't handled correctly. But here’s the reality I see on the…
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It is 7:15 PM on a busy Saturday night. Your lobby is humming with arrivals, the restaurant is at capacity, and your front desk team is navigating a complex group check-in. Suddenly, the Property Management System (PMS) freezes. The key card encoder stops responding. The guest WiFi, the lifeblood of your business travellers, drops out…
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We are pleased to share that our CEO, Matt Wesson, was recently featured in The Hotel Magazine to discuss a critical challenge for modern hoteliers: building a technology strategy that prioritises discernment over speed. Tech with Intent: Choosing Well in a Saturated Market In an industry currently flooded with new platforms and “must-have” tools, the…
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Your property management system crashes at 11 PM on a Friday night. Guests are queuing at reception. Your IT provider's voicemail cheerfully informs you they'll respond "within one business day." Sound familiar? Most hotels and spas aren't using hospitality IT support : they're using generic business IT support that happens to service a hotel. There's…
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Your energy bills are probably higher than they need to be. Not by a little : we're talking 15-25% higher in many cases. And the culprit isn't faulty equipment or poor insulation. It's simpler than that: your rooms are running at full blast whether anyone's in them or not. I've walked through enough hotels to…
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Poor WiFi doesn't just frustrate guests: it actively tanks your TripAdvisor score. And the data proves it. Reviews that mention internet issues score an average of 3.8 stars compared to 4.0 stars for reviews that don't mention connectivity. That 0.2-star difference might seem small, but it's the gap between a property that looks competitive and…
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A guest walks up to your front desk. They booked a room online three hours ago, requested a late checkout, and added champagne to their reservation. Your receptionist pulls up the PMS : nothing there yet. They check the booking engine. Different room number. The CRM shows no note about champagne. The guest's phone has…
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If you're still running traditional phone lines in your hotel, you've got less than a year to sort them out. On 31st January 2027, the Public Switched Telephone Network (PSTN) , the copper-wire phone infrastructure that's been around since your grandparents were booking rooms via telegram , gets permanently switched off across the UK. And…
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Your front desk team is facing a threat they probably don't know exists yet. AI-powered booking scams aren't the clumsy phishing emails of 2015 with typos and broken English. These are eerily convincing messages, fake listings with flawless imagery, and voice calls that sound exactly like your reservations manager : because they're using AI voice…
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I've lost count of how many times I've walked into a hotel where the General Manager is frustrated with their IT provider. The conversation usually starts the same way: "They're great with business IT, but they just don't get hotels." And they're right. General IT providers , even excellent ones , aren't equipped to handle…