Category: Hotel Tech & IT Blog

Choosing the wrong IT support partner can cost your hotel far more than monthly fees : it costs you guest satisfaction, operational efficiency, and competitive advantage. Yet many hotel managers still default to generic IT providers who treat hospitality systems like any other office network. That approach no longer works. The technology landscape in 2026…

Something has shifted in the hospitality industry over the past few years. Hotel and spa owners who once made do with generic IT providers , or worse, no dedicated support at all , are now actively seeking out specialist hospitality IT solutions. And it's not just the big chains doing it. Boutique hotels, independent spas,…

Finding the right IT support for hotels isn't like hiring a generic tech company. Hotels operate differently : you're running 24/7, juggling dozens of systems, handling sensitive guest data, and your reputation lives or dies on seamless experiences. I've seen hotels make costly mistakes by choosing the wrong IT partner. Downtime during peak check-in. Security…

Here's a truth I've seen play out dozens of times: hotels partner with a generic IT provider, expect hospitality-grade support, and end up frustrated when things fall apart during a busy weekend. The problem isn't that these IT companies are bad at their job. It's that hotel IT support requires a completely different approach. Your…

Here's a scenario I've seen play out far too many times: it's 2am, the front desk system crashes, there's a queue of tired guests waiting to check in, and your IT provider's voicemail says they'll "get back to you during business hours." Sound familiar? Choosing the right hotel IT support isn't just a back-office decision…

Your hotel's technology is either working for you: or quietly working against you. I've seen it first-hand: properties where the WiFi drops during peak check-in, where the PMS freezes mid-booking, where a single cyberattack costs more than a year's worth of proper IT investment. The frustrating truth? Most of these disasters are entirely preventable. If…

🏨📈Hospitality Tech Podcast We’ve officially launched Hotel Tech Talk! To kick things off, I sat down with Simon Bullingham, Founder and CEO of @journeyhospitality , to talk about the future of hotel e-commerce, the role of AI, about @premiersoftware , why a unified guest journey is the secret to modern hotel revenue. If you’re a hotelier, GM, or tech…

The Hidden Costs of IT Downtime in the Hospitality Industry In today’s fast-paced hospitality sector, where guest experiences and operational efficiency are crucial, downtime in IT systems can have dire consequences. Whether you manage a luxury hotel or a serene spa in the heart of the Midlands, understanding the financial and reputational impacts of IT…

If your hotel is running on outdated hardware or legacy systems, you might think you’re saving money — but in reality, you could be paying more in lost productivity, security risks, and poor guest experience. Operational Inefficiency:Old systems crash more, run slower, and integrate poorly with modern hotel software. This means more downtime and frustrated…