How can I submit a support ticket?
Find clear guidance on common issues and support processes to resolve your queries quickly.
What details are needed when reporting a problem?
Please include your account number, a description of the issue, and any error messages.
How do I request remote assistance?
Contact our support team via email or phone to schedule a remote troubleshooting session.
What are the service hours for support?
Support is available 7 days a week.
How quickly will my support ticket be addressed?
Response times vary by priority, with urgent issues addressed within four hours.
Support Process Overview
Follow these detailed steps to submit your support request and receive prompt assistance from our team.
Step One: Submit a Ticket
Begin by logging a support ticket via our portal with detailed issue descriptions to ensure efficient handling or contact us via phone.
Step Two: Remote Assistance
Our support specialists will review your ticket and provide remote help or guidance to resolve the issue swiftly.
Step Three: Resolution & Follow-up
Once resolved, we confirm the solution and offer further support if necessary to guarantee your satisfaction.
Log a Ticket
Three easy options: via our support portal link, through our online form, or by phone for urgent issues