IT Support for Hotels & Spas
Specialist IT Support for Hotels
Running a hotel means technology must work all the time. From front desk systems and payment terminals to guest Wi-Fi and kitchen printers, even a small IT issue can impact the guest experience. Hotel IT Company provides specialist Hotel IT Support across the UK, acting as your outsourced IT department and single point of contact for all technology issues. Our team understands hospitality systems and operations, meaning we can resolve issues quickly and keep your hotel running smoothly.
24/7/365 IT Helpdesk & On-Site Support
Our UK-based helpdesk provides 24/7/365 remote IT support, with on-site assistance when required. Your team can contact us through one central support number, meaning there is no confusion about who to call when something goes wrong. We work directly with your existing technology providers and software vendors, so your team does not get stuck between suppliers pointing the finger at each other. Instead, we take ownership of the issue and ensure it gets resolved.
A Single Point of Contact for All Hotel Technology
Many hotels work with multiple technology suppliers including PMS providers, POS systems, Wi-Fi vendors, and payment systems. When something breaks, it can be difficult to know who to call. Hotel IT Company acts as your single point of contact, managing communication with all of your suppliers so your team can focus on guests rather than troubleshooting technology.
What Our Hotel IT Support Includes
Our managed IT support covers all the day-to-day technology used within hotels and spas.
PMS & POS System Support
We work alongside your Property Management System and Food & Beverage POS providers to keep systems running smoothly.
If there is an issue with integrations, printers, or user access, we coordinate directly with the software provider to resolve it quickly.
Computer & User Support
We provide support for staff devices across the hotel including:
• front desk PCs
• back office computers
• laptops and tablets
• staff user accounts and access
• Microsoft 365 and email
Printer & Kitchen Printer Support
Printers are critical to hotel operations, particularly kitchen printers and receipt printers used by POS systems.
We support:
• kitchen printers
• receipt printers
• front desk printers
• network printing issues
Guest Wi-Fi & Network Support
Reliable connectivity is essential for both guests and staff.
We help manage and support:
• guest Wi-Fi networks
• staff networks
• routers and switches
• wireless access points
• internet connectivity issues
We can also help deploy improved guest Wi-Fi systems with branded splash pages and marketing opt-ins.
Cybersecurity Monitoring
Hotels are increasingly targeted by cyber threats and ransomware attacks.
Our support service includes security monitoring using modern tools such as:
• managed firewalls
• endpoint detection and response (EDR)
• antivirus and threat protection
• secure email protection
These tools help protect both hotel systems and guest data.
Backup & Disaster Recovery
Data loss can cause serious disruption for hotels.
We implement automated and encrypted backup solutions to ensure your systems can be restored quickly if needed.
Proactive Monitoring
Using modern monitoring tools, we can detect issues before they impact your team.
This allows us to resolve problems proactively and reduce downtime across your hotel systems.
Data Protection & PCI-DSS Support
We provide expert advice and secure systems to help you meet PCI-DSS, UK GDPR, and Cyber Essentials standards.
CCTV Management & Compliance
We can manage your CCTV estate, install new cameras to expand the system, and maintain the equipment for your H&S compliance.
Hotel Phone System Support
We can help support your phone system, working with your provider, or even upgrading to a Modern, reliable telephony solutions designed for front desk, back office, and guest rooms.
Cloud & Email Solutions
Microsoft 365 and Google Workspace setup, management, licensing and secure backups.
Hotel TV System Support
We can manage your bedroom TV, and help to resolve issues working with your 3rd party solutions partner.
Your Outsourced Hotel IT Team
Many independent hotels do not have a dedicated IT department. Our service allows you to have access to a specialist hospitality IT team without the cost of employing internal staff. We work closely with your management team to ensure technology supports your operations and guest experience.
How Our Hotel IT Support Works
1
Initial Consultation
We review your current IT systems, suppliers and infrastructure to understand how your hotel operates.
2
Implementation & Setup
We deploy monitoring tools, security protections and documentation so we can support your systems effectively
3
Ongoing Support
Our helpdesk provides ongoing support, monitoring and assistance whenever issues arise.
IT designed for Hotels & Hospitality Businesses
Our experience within the hospitality sector means we understand the technology and operational pressures hotels face every day.
Hotels
Spas
Resorts
Hospitality Venues
.
FAQ Guide
Find quick answers to your hotel IT queries with our expert FAQ guide.
What IT services does Hotel IT Company offer to hospitality venues?
We provide guest Wi-Fi, PMS/POS support, cybersecurity, IT support desk, full MSP service and tailored IT solutions across the UK.
How does your guest Wi-Fi improve my hotel’s guest experience?
Our secure and reliable guest Wi-Fi ensures seamless connectivity, enhancing guest satisfaction.
Do you offer more than just Hotel IT Support?
Yes; we offer a full range of IT Solutions and consultancy for hotels & spas in addition to our hotel IT support
How much does it cost?
Our pricing is tailored to your specific requirements. Contact us and we can provide a price with no hard sales, just helpful advice.
Do you support all hotel management systems?
Yes, we specialise in PMS/POS system support for various hospitality software platforms.
How do you ensure cybersecurity for hospitality venues?
We implement robust security measures tailored to protect your guests and business data. We use EDR and RMM software to help achieve this.
What accreditations or partner programs are you part of?
We’re proud to be a Microsoft Partner, SentinelOne Partner, and Shopify Partner. All our engineers are CompTIA trained, ensuring the highest standards of technical expertise and professional support across every project. We have Cyber Essentials Certified.
Speak to Our Team
If you would like to learn more about our Hotel IT Support services, our team would be happy to discuss your requirements.
We provide helpful advice and clear pricing with no pressure or hard sales.
Contact us today to discuss how we can support your hotel.