Cybersecurity Awareness Training

Hotels are increasingly targeted by phishing attacks, ransomware and email scams. Staff awareness is one of the most effective ways to protect your business. Our cybersecurity training helps teams recognise and respond to common threats including:

• phishing emails
• suspicious links and attachments
• password security
• protecting guest and business data

This training helps reduce the risk of cyber incidents and improves overall security awareness across your organisation.

Microsoft 365 & Business Systems Training

Many hotels rely on Microsoft 365 and other cloud systems to manage communication, documents and daily operations.

We provide practical training sessions covering:

• Microsoft Outlook and email security
• Teams and internal collaboration
• OneDrive and secure file sharing
• general productivity tips for hotel teams

Our goal is to help staff feel confident using the systems already in place.

AI Tools & Hospitality Automation

Artificial intelligence is increasingly being used across hospitality to improve guest communication and streamline internal processes.

We provide training sessions that introduce hospitality teams to practical AI tools and automation techniques that can help improve efficiency and reduce administrative workload.

This includes guidance on how AI can be used responsibly and securely within your organisation.

Data Protection & GDPR Training

Hotels handle a large amount of guest data including personal details, payment information and booking records. Staff must understand how to handle this data correctly.

This training helps teams understand:

• GDPR responsibilities
• handling guest data securely
• avoiding data breaches
• safe use of hotel systems and email

This is particularly useful for front desk, reservations and management teams.

PMS & POS System Training

Many operational issues in hotels occur because staff are unsure how to use systems correctly.

We provide practical training to help staff better understand their Property Management System and POS platforms, helping reduce mistakes and improve operational efficiency.

Training can cover:

• correct system workflows
• troubleshooting common issues
• printing and device connections
• system best practices

Guest WiFi & Basic IT Awareness Training

Front desk staff are often the first people guests ask when there is a WiFi issue.

This training helps teams understand the basics of hotel technology so they can resolve simple issues quickly before escalating them to IT support.

Topics include:

• connecting guests to WiFi
• common device connectivity issues
• basic troubleshooting steps
• when to escalate to IT support