In this episode of Hotel Tech Talk, Hotel IT Company CEO Matt Wesson speaks with Simon Bullingham, Founder and CEO of Journey Hospitality, about hotel e-commerce, artificial intelligence and how technology can support a more connected guest journey.
The conversation looks at how hotels can use technology more effectively across the booking journey, from attracting guests online through to creating stronger commercial opportunities before, during and after the stay.
In this episode: Matt and Simon discuss hotel e-commerce, the role of AI, guest journey technology and how hotels can make better use of digital tools to support revenue growth.
What We Discuss
- How hotel technology is changing the guest booking journey.
- The role of e-commerce in driving direct hotel revenue.
- How AI is beginning to influence hospitality technology.
- Why connecting the guest journey across different systems matters.
- How hotels can think more strategically about technology investment.
- The relationship between guest experience, data and commercial performance.
About Simon Bullingham
Simon Bullingham is the Founder and CEO of Journey Hospitality, a hospitality technology business focused on helping hotels improve the digital guest journey and drive stronger commercial performance.
In the episode, Simon shares his perspective on the changing hotel technology landscape and how hotels can use digital platforms more effectively across the customer journey.
Why This Conversation Matters
Hotels now operate across a growing number of digital touchpoints, from websites and booking engines to PMS platforms, guest communications and marketing systems.
The challenge is not simply adding more technology. It is making sure those systems support the guest journey and the wider goals of the hotel.
One of the key themes from the episode: technology should make the guest journey easier and the hotel operation more effective, rather than adding unnecessary complexity.
Watch or Listen to Hotel Tech Talk
If you are a hotelier, General Manager, hospitality technology professional or simply interested in the future of hotel technology, this episode offers a practical discussion on where the sector is heading.
About Hotel Tech Talk
Hotel Tech Talk brings together hospitality leaders and technology experts to discuss the systems, trends and ideas shaping modern hotel operations.
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